Frequently Asked Questions
List of answersHow and where will I meet the driver upon my arrival?
Upon arrival, our driver will meet you at the designated point: at the airport, with a sign displaying your name in the arrival hall; at the port, easily recognizable by a name tag outside your ship.
For accommodation transfers, drivers will be present 15 minutes before your departure time, either at the reception area or entrance. Detailed information, including the supplier's emergency telephone number, will be provided in your confirmation email.
Can I arrange my return transfer in advance?
Absolutely! You can conveniently arrange your return transfer along with your arrival booking, and enjoy a 10% discount on your return trip. If you are uncertain about your departure date at the time of booking or prefer to book it separately, you can always secure your return transfer at a later time.
Is it possible to cancel or modify my reservation?
You can cancel your reservation free of charge up to 24 hours prior to the scheduled transfer. If you need to make changes to your reservation within 24 hours, please notify us, except in cases of flight delays, where we are promptly informed.
What should I do if my flight is delayed?
We understand that flight delays can happen. If your flight or ferry is delayed, there's no need to worry. Our driver will monitor the situation and wait for your arrival, ensuring a seamless transfer without any additional charges.
How do I make a reservation if my destination is not listed?
If your destination is not mentioned in our price list, please contact us via phone or email. We will provide you with the cost and confirm your booking for the desired location.
When is my booking considered valid?
Your reservation is considered valid once you have completed your booking and received a confirmation email from us.
What is the luggage capacity of your vehicle?
Our Mini Van can accommodate 10 medium-sized suitcases or 8 medium-sized suitcases and 5 hand luggage. Again, if you exceed the capacity, an additional vehicle will be needed.
Can I request babysitting services? Is there an additional charge?
If you require babysitting services, please indicate your need by filling out the booking form, specifying the age and number of children. There is no additional charge for babysitting services.
What are the payment options?
You can pay the driver in cash or by card, provided you arrange it in advance.
Can I make a late evening booking?
Certainly! You can make a booking at any time that suits you.
What are your operating hours?
Our telephone service operates 24/7. If you contact us via email, we will respond as soon as possible, usually within a few hours.
